Next steps:

1. We will send you further instructions via e-mail. If you do not receive email from us within 24h (check Spam), please reach out to Samsung customer support immediately.
2. According to our instructions provided via email, You will send us your device free of charge (please be patient and wait for our instructions in email). NB! Please take a picture of the front and back of your old device, and keep it saved!
3. We will check your device and notify you about results via email.
4. After checking the device and your final confirmation, we will pay you within 5 working days.

If you would like to order a special return kit from us or if you have any questions, please get in contact with Samsung Customer Support:

Estonia: 800-7267
Latvia: 8000-7267
Lithuania: 0800 77777