Mobiler.lt General Terms and Conditions

These contract terms and conditions shall apply to the redemption of mobile phones, tablet computers and iPods within the Mobiler.lt system and to trading in the devices in the manner described below.
1. Details of purchaser
The operating name of the purchaser is Redeem Nordics OÜ (reg. no. 11956374). The company markets itself under the name Redeem Nordics OÜ and on the Mobiler.lt website. Redeem Nordics OÜ purchases and collects, via a variety of marketing channels, mobile phones, tablet computers and iPods.
In accepting the terms and conditions of the redemption contract the Client confirms that they have reviewed the terms and conditions of the contract and the information on the Mobiler.lt website.
2. Definitions
"Client" means the party who enters into a contract to sell goods to Redeem Nordics OÜ, receives the amount obtained for the goods and owns the mobile phones, tablet computers or iPods that are sold to Redeem Nordics OÜ.
"Redemption Contract" means the contract that the Client fills in and submits to Redeem Nordics OÜ along with the mobile phones, tablet computers or iPods. The Redemption Contract sets out the rights and obligations of the parties arising from the contract between the parties, unless otherwise agreed in writing.
"Redemption Package" means the Redemption Contract and padded returns envelope.
"Mobile phone" means mobile phones, tablet computers and iPods.
3. Mobile phones
The amount of compensation payable to clients for mobile phones is influenced by the make and model of the mobile phone and its condition. Based on their condition, mobile phones are divided into five price classes: ‘working’, ‘faulty’, ‘faulty display’, ‘no power’ and ‘unfit for repair’. The full price shown on the Mobiler.lt website is paid for a working mobile phone; 65% of the full price is paid for a faulty mobile phone; 25% of the price is paid for a mobile phone with a broken screen; 10% of the price is paid for a mobile phone that will not start; and nothing is paid for a mobile phone that is unfit for repair or blocked (with an iCloud Activation lock, Checkmend, Google/Samsung Account or My Xperia Theft Protection or on the mobile operator blacklist).
Working: complete (with battery), fully functional and with no physical damage
Faulty:
  • No battery, but starts when a test battery is used
  • Physical damage
  • Missing parts
  • Broken switches and/or buttons
  • Broken camera, keyboard, speaker, microphone, etc.
  • Faulty SIM card reader or charger slot
  • Faulty software
Faulty display:
  • Broken display/screen
  • Broken touchscreen
  • Screen burn-in
  • Blank screen
Unfit for repair:
  • Broken motherboard (PCB), significant physical damage (e.g. the phone is in two pieces)
No power:
  • Will not switch on
  • Does not start fully (will not charge, idles when switched on)
  • Badly damaged (entire screen is lacking, in-built battery has swollen)
Blocked:
Activation Lock Removal Guide
It is possible to deactivate Activation Lock in 2 possible ways: remotely (from other device going to www.icloud.com) or from device itself.
Remotely: go to www.icloud.com and sign in to your iCloud account using your email and password. Then go to:
  1. "Find My Phone"
  2. "ALL DEVICES"
  3. Choose device which you want to erase from you iCloud account.
  4. Then choose "Erase iPhone/iPad/iPod".
  5. Confirm and insert your password.
From your device choose:
  1. "Settings"
  2. "Your Name" or "iCloud"
  3. "Sign out"
  4. "Delete account"
Once you have removed iCloud, you have to erase all data and information remaining:
  1. "Settings"
  2. "General"
  3. Choose "Erase all content and settings"
  4. Enter your passcode again and select "Erase iPhone/iPad/iPod"
Surface damage (e.g. scratches) and ordinary wear and tear do not affect the price payable for mobile phones. Redeem Nordics OÜ is not liable for the condition of the mobile phones or accessories it receives.
Redeem Nordics OÜ also accepts mobile phone batteries, battery chargers and other accessories, but these do not affect the amount payable for the mobile phones.
The Client is responsible for fulfilling obligations arising from third-party contracts connected to the mobile phones being sold or redeemed or from debts existing outside of the contract. It is the Client’s obligation to terminate all contracts associated with the mobile phone in question prior to submitting the mobile phone to Redeem Nordics OÜ. Deletion of data from the mobile phone prior to it being sold to Redeem Nordics OÜ is at the Client’s responsibility.
4. Redemption contract and fulfilment of transaction
If the Client wishes to sell their mobile phones or to submit them for redemption, the Client is obliged to fill in a Redemption Contract form and padded returns envelope. The Client fills in the data required on the Redemption Contract form and returns it along with the mobile phones being submitted in the padded returns envelope to Redeem Nordics OÜ.
The Redemption Contract is binding on both parties once the Client has filled in and submitted the Redemption Contract and a representative of Redeem Nordics OÜ has accepted the Redemption Contract and the mobile phones forming the object of the transaction. In such a case the Redemption Contract enters force.
When accepting a Redemption Package, Redeem Nordics OÜ first opens the package, then assesses the condition of the mobile phones being submitted for re-use and finally transfers the amount according to the condition of the mobile phones to the bank account indicated in the Client’s Redemption Contract in the manner described hereunder. Redeem Nordics OÜ has the right to document events in the way it deems fit.
Redeem Nordics OÜ has the right to unilaterally withdraw from the Redemption Contract if the items being submitted were damaged prior to the transfer of risk of accidental damage or destruction to Redeem Nordics OÜ or the Redemption Contract has been filled in contrary to instructions.
The Client fulfils their obligation to transfer the items arising from the Redemption Contract once they have handed the package over to the person or company delivering it. Redeem Nordics OÜ gains the rights to the entire contents of the package regardless of the amount or quality of the items.
5. Price and payments
Once Redeem Nordics OÜ has verified the make, model and condition of the mobile phones, the purchase price which Redeem Nordics OÜ is prepared to pay for the mobile phones is calculated. The purchase price depends on the price payable on the Mobiler.lt website and the condition of the mobile phones, as described in point 3.
Payment takes place via bank transfer to the settlement account indicated by the Client in the Redemption Contract. The account number must be indicated in the Redemption Contract and it must be a settlement account of a bank operating in the Republic of Estonia, Latvia, Lithuania or Finland and account must belong to the Client.
Redeem Nordics OÜ shall pay for a mobile phone within 48 hours of the moment it is tested by our experts. Payment here means that the bank transfer or payment order is sent from Redeem Nordics OÜ to the Client. As confirmation of payment, the Client receives an e-mail indicating the make, model, condition and price of the mobile phones.
Redeem Nordics OÜ undertakes to handle as required all mobile phones submitted to it even if the Client is not paid for a mobile phone due to it being in poor condition or having no sales value. Redeem Nordics OÜ does not return mobile phones to the sender if the Redemption Contract is duly fulfilled by both parties.
6. Privacy Policy
Redeem take data protection very seriously and we do everything in our power to ensure your data is handled and processed securely. If you would like to know more about what data we hold on you, how your data is handled and how to have your data removed from our systems, click here to go to our Privacy Policy.
7. Misconduct and prevention of misconduct
Redeem Nordics OÜ notifies the relevant authorities of all cases of fraud, attempts to commit offences and other illegal activities. In the event of a crime or other illegal activity being committed or in order to prevent a crime or other illegal activity from being committed, Redeem Nordics OÜ may submit data to the relevant registry. Redeem Nordics OÜ has the right to inform the police of offences, fraud and the handling of stolen goods.
Redeem Nordics OÜ has the right to provide police officers with required information regarding transactions that have been performed or cancelled and to grant the police access to the client register of Redeem Nordics OÜ.
Redeem Nordics OÜ
Westendintie 1, 02160 Espoo, Finland
The phone number is: +358 10 219 2833

Promotion

  1. The sellers of Samsung products (hereinafter - Seller) organize Samsung Galaxy Note9 smartphones’ pre order promotion (hereinafter – Promotion).
  2. The Promotion is in effect in online and offline shops of the Sellers indicated in samsung.com/lv/lt/ee (hereinafter – Shop).
  3. The Promotion is in effect from 9 August 2018 19:00 until 23 August 2018 23:59 (hereinafter – Promotion period).
  4. Promotion good is Samsung Galaxy Note9 smartphone (model no. SM-N960FZBDSEB, SM-N960FZKDSEB) (hereinafter referred to as – Promotion good).
  5. Customers who participate in the Promotion are entitled to purchase the Promotion good with a discount as described below.
  6. The Customer shall follow further instructions from the Seller in respect to the Promotion.
  7. For the purposes of execution of this Promotion, the trade-in value of the old smartphone of the customer, as described below, shall be established by Redeem Nordics OÜ, Aardla 23, Tartu, 50110, Estonia (hereinafter – Handler).

Participation in Promotion with online trade-in

  1. If during the Promotion period the customer purchases the Promotion good at the online Shop listed at www.tagasiost.ee in Estonia, www.atpirkums.lv in Latvia or www.senainauja.lt in Lithuania and selects an option to trade-in his/her old smartphone as described below, the customer is entitled to receive the sum of EUR 100 in addition to the trade-in value of the old smartphone as established by the Handler. In case of trade-in of a Samsung Galaxy Note series smartphone, the customer shall receive an additional EUR 100 for the old smartphone (hereinafter - Additional discount).
  2. Trade-in process is applied in two steps: if during the purchase of the Promotion good the customer selects an option to trade-in his/her old smartphone, the first EUR 100 will be applied as an instant discount, whereas the remaining amount of the respective trade-in will be provided to the customer in the form of repayment after the customer sends his/her old smartphone to the Handler.
  3. In order to receive the repayment after purchase of the Promotion good, the customer shall visit website for trade-in, namely, www.tagasiost.ee in Estonia, www.atpirkums.lv in Latvia or www.senainauja.lt in Lithuania, indicate IMEI code of the purchased Promotion good, date and place of purchase, perform self-evaluation of the old smartphone and finish the registration for the trade-in of his/her old smartphone by 9 September 2018. The customer acknowledges that the value of self-evaluation is illustrative and approximate. The exact trade-in value will be established by the Handler.
  4. After self-evaluation is carried out by the customer, he/she shall use the envelope, which will be provided to the customer, to send his/her old smartphone and the signed trade-in agreement using the assigned parcel delivery service for delivery to the Handler not later than by 23 September 2018. The delivery is free of charge. In case the customer does not provide his/her old smartphone for trade-in or the signed trade-in agreement to the Handler by the indicated term, the customer will not be entitled to receive a repayment.
  5. It is expected that the smartphone, which the customer provides for trade in, will be used. However, it is not prohibited for the customer to provide a new smartphone. The smartphone and all its parts shall be made by the original manufacturer - no fake smartphones or phones with third party replacement parts will be accepted.
  6. The old smartphone value depends on the device’s condition and model. The Handler will evaluate the model and condition of the old smartphone, the customer’s self-evaluation value and will either confirm or update the customer’s self-evaluation value. The customer will receive a message via e-mail regarding Handler’s evaluation result.
  7. The customer will receive repayment in the amount of evaluation value confirmed or updated by the Handler and the Additional discount in case of trade-in of Samsung Galaxy Note series smartphone within three business days after the evaluation has been performed by the Handler.
  8. Before the customer hands over his/her old smartphone to the assigned parcel delivery service, the customer shall remove smartphone from all associated customer accounts including but not limited to Google account (for all Android smartphones), Samsung Account (Samsung smartphones), iCloud (for iOS smartphones), and make full factory reset on the smartphone. The customer is recommended to create backup copy to avoid of losing valuable information.
  9. The customer shall check the terms and conditions that are available on the website for trade-in, namely, www.tagasiost.ee in Estonia, www.atpirkums.lv in Latvia and www.senainauja.lt in Lithuania, which will be applicable to the online trade-in transaction.

Participation in Promotion with offline trade-in

  1. If during the Promotion period the customer pre-orders the Promotion good at the Shop, where the Seller instructs the customers for the trade-in to be performed in-store, finishes the purchase of the Promotion good at the Shop by 9 September 2018 and trades-in his/her old smartphone as described below, the customer is entitled to receive a discount in the amount of EUR 100 plus trade-in value of the old smartphone as established by the Shop personnel. In case of trade-in of a Samsung Galaxy Note series smartphone, the customer shall receive an additional 100 EUR discount.
  2. In order to receive the discount, the customer shall hand over his/her old smartphone to the Shop at the time of purchase of the Promotion good. In case the customer does not provide his/her old smartphone to trade-in to the Shop, the customer will not be entitled to receive a discount.
  3. The old smartphone value depends on the device’s condition and model. The Shop personnel will evaluate the model and condition of the old smartphone and will apply the discount to the price of the Promotion good accordingly.
  4. The smartphone and all its parts shall be made by original manufacturer - no fake smartphones or phones with third party replacement parts will be accepted.
  5. Before the customer hands over his/her old smartphone to Shop personnel, the customer shall remove smartphone from all associated customer accounts including but not limited to Google account (for all Android smartphones), Samsung Account (Samsung smartphones), iCloud (for iOS smartphones), and make full factory reset on the smartphone. The customer is recommended to create backup copy to avoid of losing valuable information.

General terms

  1. The Promotion is intended only for customers in retail sales and is not related to goods acquired with a purpose of further sale.
  2. General terms of sale and delivery of the Shop apply, except where the Seller or these rules expressly provide otherwise.
  3. The customer shall not be entitled to discount, if it is found that the customer disregarded these rules, or the customer has unfairly affected course of this Promotion.

1. Details of purchaser
The operating name of the purchaser is Redeem Nordics OÜ (reg. no. 11956374). The company markets itself under the name Redeem Nordics OÜ and on the Mobiler.lt website. Redeem Nordics OÜ purchases and collects, via a variety of marketing channels, mobile phones, tablet computers and iPods.
In accepting the terms and conditions of the redemption contract the Client confirms that they have reviewed the terms and conditions of the contract and the information on the Mobiler.lt website.
2. Definitions
"Client" means the party who enters into a contract to sell goods to Redeem Nordics OÜ, receives the amount obtained for the goods and owns the mobile phones, tablet computers or iPods that are sold to Redeem Nordics OÜ.
"Redemption Contract" means the contract that the Client fills in and submits to Redeem Nordics OÜ along with the mobile phones, tablet computers or iPods. The Redemption Contract sets out the rights and obligations of the parties arising from the contract between the parties, unless otherwise agreed in writing.
"Redemption Package" means the Redemption Contract and padded returns envelope.
"Mobile phone" means mobile phones, tablet computers and iPods.
3. Mobile phones
The amount of compensation payable to clients for mobile phones is influenced by the make and model of the mobile phone and its condition. Based on their condition, mobile phones are divided into five price classes: ‘working’, ‘faulty’, ‘faulty display’, ‘no power’ and ‘unfit for repair’. The full price shown on the Mobiler.lt website is paid for a working mobile phone; 65% of the full price is paid for a faulty mobile phone; 25% of the price is paid for a mobile phone with a broken screen; 10% of the price is paid for a mobile phone that will not start; and nothing is paid for a mobile phone that is unfit for repair or blocked (with an iCloud Activation lock, Checkmend, Google/Samsung Account or My Xperia Theft Protection or on the mobile operator blacklist).
Working: complete (with battery), fully functional and with no physical damage
Faulty:
  • No battery, but starts when a test battery is used
  • Physical damage
  • Missing parts
  • Broken switches and/or buttons
  • Broken camera, keyboard, speaker, microphone, etc.
  • Faulty SIM card reader or charger slot
  • Faulty software
Faulty display:
  • Broken display/screen
  • Broken touchscreen
  • Screen burn-in
  • Blank screen
Unfit for repair:
  • Broken motherboard (PCB), significant physical damage (e.g. the phone is in two pieces)
No power:
  • Will not switch on
  • Does not start fully (will not charge, idles when switched on)
  • Badly damaged (entire screen is lacking, in-built battery has swollen)
Blocked:
Activation Lock Removal Guide
It is possible to deactivate Activation Lock in 2 possible ways: remotely (from other device going to www.icloud.com) or from device itself.
Remotely: go to www.icloud.com and sign in to your iCloud account using your email and password. Then go to:
  1. "Find My Phone"
  2. "ALL DEVICES"
  3. Choose device which you want to erase from you iCloud account.
  4. Then choose "Erase iPhone/iPad/iPod".
  5. Confirm and insert your password.
From your device choose:
  1. "Settings"
  2. "Your Name" or "iCloud"
  3. "Sign out"
  4. "Delete account"
Once you have removed iCloud, you have to erase all data and information remaining:
  1. "Settings"
  2. "General"
  3. Choose "Erase all content and settings"
  4. Enter your passcode again and select "Erase iPhone/iPad/iPod"
Surface damage (e.g. scratches) and ordinary wear and tear do not affect the price payable for mobile phones. Redeem Nordics OÜ is not liable for the condition of the mobile phones or accessories it receives.
Redeem Nordics OÜ also accepts mobile phone batteries, battery chargers and other accessories, but these do not affect the amount payable for the mobile phones.
The Client is responsible for fulfilling obligations arising from third-party contracts connected to the mobile phones being sold or redeemed or from debts existing outside of the contract. It is the Client’s obligation to terminate all contracts associated with the mobile phone in question prior to submitting the mobile phone to Redeem Nordics OÜ. Deletion of data from the mobile phone prior to it being sold to Redeem Nordics OÜ is at the Client’s responsibility.
4. Redemption contract and fulfilment of transaction
If the Client wishes to sell their mobile phones or to submit them for redemption, the Client is obliged to fill in a Redemption Contract form and padded returns envelope. The Client fills in the data required on the Redemption Contract form and returns it along with the mobile phones being submitted in the padded returns envelope to Redeem Nordics OÜ.
The Redemption Contract is binding on both parties once the Client has filled in and submitted the Redemption Contract and a representative of Redeem Nordics OÜ has accepted the Redemption Contract and the mobile phones forming the object of the transaction. In such a case the Redemption Contract enters force.
When accepting a Redemption Package, Redeem Nordics OÜ first opens the package, then assesses the condition of the mobile phones being submitted for re-use and finally transfers the amount according to the condition of the mobile phones to the bank account indicated in the Client’s Redemption Contract in the manner described hereunder. Redeem Nordics OÜ has the right to document events in the way it deems fit.
Redeem Nordics OÜ has the right to unilaterally withdraw from the Redemption Contract if the items being submitted were damaged prior to the transfer of risk of accidental damage or destruction to Redeem Nordics OÜ or the Redemption Contract has been filled in contrary to instructions.
The Client fulfils their obligation to transfer the items arising from the Redemption Contract once they have handed the package over to the person or company delivering it. Redeem Nordics OÜ gains the rights to the entire contents of the package regardless of the amount or quality of the items.
5. Price and payments
Once Redeem Nordics OÜ has verified the make, model and condition of the mobile phones, the purchase price which Redeem Nordics OÜ is prepared to pay for the mobile phones is calculated. The purchase price depends on the price payable on the Mobiler.lt website and the condition of the mobile phones, as described in point 3.
Payment takes place via bank transfer to the settlement account indicated by the Client in the Redemption Contract. The account number must be indicated in the Redemption Contract and it must be a settlement account of a bank operating in the Republic of Estonia, Latvia, Lithuania or Finland and account must belong to the Client.
Redeem Nordics OÜ shall pay for a mobile phone within 48 hours of the moment it is tested by our experts. Payment here means that the bank transfer or payment order is sent from Redeem Nordics OÜ to the Client. As confirmation of payment, the Client receives an e-mail indicating the make, model, condition and price of the mobile phones.
Redeem Nordics OÜ undertakes to handle as required all mobile phones submitted to it even if the Client is not paid for a mobile phone due to it being in poor condition or having no sales value. Redeem Nordics OÜ does not return mobile phones to the sender if the Redemption Contract is duly fulfilled by both parties.
6. Personal details and data protection
Redeem Nordics OÜ administers a client register, the data in which are used to maintain and organise customer relations and, in the manner explained in the register guidelines, for marketing purposes. In signing the Redemption Contract the Client consents to their personal data being processed as described.
7. Misconduct and prevention of misconduct
Redeem Nordics OÜ notifies the relevant authorities of all cases of fraud, attempts to commit offences and other illegal activities. In the event of a crime or other illegal activity being committed or in order to prevent a crime or other illegal activity from being committed, Redeem Nordics OÜ may submit data to the relevant registry. Redeem Nordics OÜ has the right to inform the police of offences, fraud and the handling of stolen goods.
Redeem Nordics OÜ has the right to provide police officers with required information regarding transactions that have been performed or cancelled and to grant the police access to the client register of Redeem Nordics OÜ.
Redeem Nordics OÜ
Westendintie 1, 02160 Espoo, Finland
www.mobiler.lv
info@mobiiliringlus.ee