Privacy policy

Introduction and Scope
When we refer to “Redeem,” “we,” “our,” or “us” in this policy, we are referring to Redeem Ltd the company which processes your order. Redeem will be the data processor and the data controller of any such Personal Data.
This Privacy Policy describes how Redeem collects, uses and discloses your personal information and data (“Personal Data”).
  1. By using the Website, registering as a user of any services provided by Redeem and/or by using the Mobiiliringlus service generally, you consent to the collection and use of your Personal Data in the manner and for the purposes described in this Privacy Policy.
  2. If you have any questions about the collection or use of your Personal Data through the Website or if you would like Redeem to remove your Personal Data from Redeem’s database or if you no longer wish to receive information about products and services, you should contact Redeem by e-mail to infosec@redeemgroup.com. Redeem will deal with your query within 48 hours.
  3. Redeem may collect and process the following Personal Data about you:
    1. information that you provide by filling in the forms/boxes on the Website. This includes information provided at the time of registering to use the Website, subscribing to Redeem’s service, posting material or requesting further services. Redeem may also ask you for information when you enter a competition or promotion and when you report a problem with the Website;
    2. if you contact us, Redeem may keep a record of that correspondence;
    3. Redeem may also ask you to complete surveys that Redeem uses for research purposes, although you do not have to respond to them; and
    4. details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Redeem’s own billing purposes or otherwise and the resources that you access
Use and Storage of Personal Data
  1. All Personal Data will be treated as strictly confidential, stored in a secure fashion and used by Redeem solely for purposes related to the use of Mobiiliringlus or otherwise in accordance with this Privacy Policy. More specifically, Redeem need to use your Personal Data to process your order with Mobiiliringlus, your Personal Data will be used in the following ways:
    1. to register you with the Website and to administer the Website services;
    2. to carry out Redeem’s obligations arising from any contracts entered into between you and Redeem;
    3. to help improve the Mobiiliringlus;
    4. to help improve the content of the Website and the service Redeem offers to users of the Website;
    5. to ensure that content from the Website is presented in the most effective manner for you and for your computer;
    6. for internal audit purposes.
  2. If you have opted in to receive marketing information, Redeem may use your Personal Data in the following ways:
    1. to keep you informed of the latest Redeem products and services by Email. If you wish to receive information of such products and services, please tick the opt-in box provided when registering on this website;
    2. to administer any prize draws or competitions you may enter;
    3. to provide users with information regarding updates or additional services available through the Website;
    4. to improve Redeem’s profile of you so that Redeem can provide you with a better and more personal service;
    5. to carry out Redeem’s own demographic research analysis. For this purpose, Redeem may combine your information in aggregated form (i.e. anonymous) with information about other users; and
    6. Your email address, used for marketing purposes, may be transferred outside of the EEA as Redeem use a US company to send out our marketing information, we have verified that they have signed up to the EU-US Privacy Shield Agreement
  3. Unfortunately, the transmission of information via the internet is not completely secure. Although Redeem will do its best to protect your Personal Data, Redeem cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once Redeem has received your Personal Data, Redeem will use strict procedures and security features to try to prevent unauthorised access.
  4. Redeem will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website.
Children’s information
Our services are not directed to children under 16. If you learn that a child under 16 has provided us with personal information without consent, please contact us.
Disclosure of Personal Data
  1. Redeem may give Personal Data about you to employees and agents of Redeem to administer any accounts, products and services provided to you by Redeem now or in the future, who may use it for purposes related to the use of the Website.
  2. Redeem may disclose your Personal Data to any member of Redeem’s group of companies, partners or affiliates, which includes Redeem’s subsidiaries, Redeem’s ultimate holding company and its subsidiaries, as defined in the Companies Act 2006, and any other companies associated or connected with Mobiiliringlus.
  3. During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Redeem's assets, financing, acquisition of all or a portion of our business.
  4. Redeem may disclose your Personal Data to third parties:
    1. to protect the rights, property, or personal safety of Redeem personnel, other users and the public;
    2. to any company or other entity acquiring all or part of the business of Redeem but on strict condition that your information will continue to be used only in accordance with the terms of this Privacy Policy;
    3. to enforce terms and conditions;
    4. where Redeem is under a duty to disclose or share your Personal Data to comply with any legal obligation;
    5. for the purposes of fraud protection and crime reduction (including by providing information to the police about any stolen, blocked, counterfeit or fake devices); and
    6. to carry out Redeem’s marketing and promotional communications, research and analysis (in an aggregated form only).
    7. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services.
IP Addresses and Cookies
  1. Redeem may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about users’ browsing actions and patterns, and does not identify any individual.
  2. For the same reason, Redeem may obtain information about your general internet usage by using a cookie. Cookies are small data files sent by a web server to a web browser to enable the server to collect information back from the browser. They contain information that is transferred to your computer’s hard drive. Redeem uses cookies to track usage of the Website, to identify returning users and to enable Redeem to customise parts of the Website according to users' previous browsing habits at the site. Consequently, they help Redeem to improve the Website and to deliver a better and more personalised service.
  3. You can delete cookies from your hard drive at any time. You may also be able to set your browser to disable cookies. However, you should be aware that, if you disable cookies, this may limit your ability to enjoy the full functionality of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, Redeem’s system will issue cookies when you log on to the Website.
Security
Redeem takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
Third Party Links
  1. The Website may, from time to time, contain links to and from websites of Redeem’s partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Redeem does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.
Data Retention
  1. Data collected by Redeem may be retained depending on the following ways;
    1. If you were to opt in to receive marketing data, your name and email address will be retained for five years after your last transaction;
    2. If you didn’t opt in, your personal data mentioned in section 3 of this policy, for three years after your last transaction;
    3. Your order information will be kept for seven years due to financial regulations;
Access to Information
  1. The Act gives you the right to access and rectification or erasure of personal data or restriction of processing information held about you. Your right of access can be exercised in accordance with the Act.
  2. If you feel like Redeem are not fulfilling their duties when protecting your data, you can lodge a complaint with the Information Commissioners Offices at the following link - https://ico.org.uk/concerns/
Changes to this Privacy Policy
  1. We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the services after those changes are in effect, you agree to the revised policy.

Promotion

  1. Telia Eesti AS, registration number: 10234957, address: Mustamäe tee 3, 15033, Harju Maakond, Tallinn, Estonia (hereinafter - Seller) organize Samsung Galaxy Watch buy back promotion (hereinafter – Promotion).
  2. The Promotion is in effect in online and offline shops of the Seller (hereinafter each of the shops – Shop).
  3. The Promotion is in effect from 21 September 2018 9:00 until 12 October 2018 23:59 (hereinafter – Promotion period).
  4. Promotion good is Samsung Galaxy Watch (model no. SM-R805FZSASEB, SM-R815FZDASEB, SM-R815FZKASEB) (hereinafter referred to as – Promotion good).
  5. Customers who participate in the Promotion are entitled to purchase the Promotion good with a discount as described below.
  6. For the purposes of execution of this Promotion, the trade-in value of the old smartwatch or smartphone of the customer (hereinafter – Old device), as described below, shall be established by Redeem Nordics OÜ, registration number: 11956374, address: Aardla tn 23, Tartu, 50110, Estonia (hereinafter – Partner).

Participation in Promotion

  1. If during the Promotion period the customer purchases the Promotion good at the Shop and selects an option to trade-in his/her Old device as described below, the customer is entitled to receive the sum of EUR 100 in addition to the trade-in value of the Old device as established by the Partner.
  2. The list of models of smartwatches and smartphones eligible for the trade-in in the Promotion is available at www.tagasiost.ee.
  3. Trade-in process is applied in two steps: if during the purchase of the Promotion good the customer selects an option to trade-in his/her Old device, the first EUR 100 will be applied as an instant discount, whereas the remaining amount of the respective trade-in will be provided to the customer in the form of repayment after the customer sends his/her Old device to the Partner.
  4. In order to receive the repayment after purchase of the Promotion good, the customer shall visit website for trade-in, namely, www.tagasiost.ee, indicate IMEI code of the purchased Promotion good, date and place of purchase, perform self-evaluation of the Old device and finish the registration for the trade-in of his/her Old device by 26 October 2018. The customer acknowledges that the value of self-evaluation is illustrative and approximate. The exact trade-in value will be established by the Partner.
  5. After self-evaluation is carried out by the customer, he/she shall use the envelope, which will be provided to the customer, to send his/her Old device and the signed trade-in agreement using the assigned parcel delivery service for delivery to the Partner not later than by 11 November 2018. The delivery is free of charge. In case the customer does not provide his/her Old device for trade-in or the signed trade-in agreement to the Partner by the indicated term, the customer will not be entitled to receive a repayment.
  6. It is expected that the Old device, which the customer provides for trade in, will be used. However, it is not prohibited for the customer to provide a new smartwatch or smartphone. The smartwatch or smartphone and all its parts shall be made by the original manufacturer - no fake smartwatches, smartphones or phones with third party replacement parts will be accepted.
  7. The Old device value depends on its condition and model. The Partner will evaluate the model and condition of the Old device, the customer’s self-evaluation value and will either confirm or update the customer’s self-evaluation value. The customer will receive a message via e-mail regarding Partner’s evaluation result.
  8. The customer will receive repayment in the amount of evaluation value confirmed or updated by the Partner within three business days after the evaluation has been performed by the Partner.
  9. Before the customer hands over his/her Old device to the assigned parcel delivery service, the customer shall remove the Old device from all associated customer accounts including but not limited to Google account (for all Android devices), Samsung Account (Samsung devices), iCloud (for iOS devices), and make full factory reset on the Old device. The customer is recommended to create backup copy to avoid of losing valuable information.
  10. The customer shall check the terms and conditions that are available on the website for trade-in, namely, www.tagasiost.ee which will be applicable to the online trade-in transaction.

General terms

  1. The Promotion is intended only for customers in retail sales and is not related to goods acquired with a purpose of further sale.
  2. General terms of sale and delivery of the Seller apply, except where the Seller or these rules expressly provide otherwise.
  3. The customer shall not be entitled to discount, if it is found that the customer disregarded these rules, or the customer has unfairly affected course of this Promotion.
  4. Complaints about the Promotion can be submitted until 12 January 2018, calling or writing to telephone number +372 639 7130 or e-mail address
    1. Details of purchaser
    The operating name of the purchaser is Redeem Nordics OÜ (reg. no. 11956374). The company markets itself under the name Redeem Nordics OÜ and on the Mobiler.lt website. Redeem Nordics OÜ purchases and collects, via a variety of marketing channels, mobile phones, tablet computers and iPods.
    In accepting the terms and conditions of the redemption contract the Client confirms that they have reviewed the terms and conditions of the contract and the information on the Mobiler.lt website.
    2. Definitions
    "Client" means the party who enters into a contract to sell goods to Redeem Nordics OÜ, receives the amount obtained for the goods and owns the mobile phones, tablet computers or iPods that are sold to Redeem Nordics OÜ.
    "Redemption Contract" means the contract that the Client fills in and submits to Redeem Nordics OÜ along with the mobile phones, tablet computers or iPods. The Redemption Contract sets out the rights and obligations of the parties arising from the contract between the parties, unless otherwise agreed in writing.
    "Redemption Package" means the Redemption Contract and padded returns envelope.
    "Mobile phone" means mobile phones, tablet computers and iPods.
    3. Mobile phones
    The amount of compensation payable to clients for mobile phones is influenced by the make and model of the mobile phone and its condition. Based on their condition, mobile phones are divided into five price classes: ‘working’, ‘faulty’, ‘faulty display’, ‘no power’ and ‘unfit for repair’. The full price shown on the Mobiler.lt website is paid for a working mobile phone; 65% of the full price is paid for a faulty mobile phone; 25% of the price is paid for a mobile phone with a broken screen; 10% of the price is paid for a mobile phone that will not start; and nothing is paid for a mobile phone that is unfit for repair or blocked (with an iCloud Activation lock, Checkmend, Google/Samsung Account or My Xperia Theft Protection or on the mobile operator blacklist).
    Working: complete (with battery), fully functional and with no physical damage
    Faulty:
    • No battery, but starts when a test battery is used
    • Physical damage
    • Missing parts
    • Broken switches and/or buttons
    • Broken camera, keyboard, speaker, microphone, etc.
    • Faulty SIM card reader or charger slot
    • Faulty software
    Faulty display:
    • Broken display/screen
    • Broken touchscreen
    • Screen burn-in
    • Blank screen
    Unfit for repair:
    • Broken motherboard (PCB), significant physical damage (e.g. the phone is in two pieces)
    No power:
    • Will not switch on
    • Does not start fully (will not charge, idles when switched on)
    • Badly damaged (entire screen is lacking, in-built battery has swollen)
    Blocked:
    Activation Lock Removal Guide
    It is possible to deactivate Activation Lock in 2 possible ways: remotely (from other device going to www.icloud.com) or from device itself.
    Remotely: go to www.icloud.com and sign in to your iCloud account using your email and password. Then go to:
    1. "Find My Phone"
    2. "ALL DEVICES"
    3. Choose device which you want to erase from you iCloud account.
    4. Then choose "Erase iPhone/iPad/iPod".
    5. Confirm and insert your password.
    From your device choose:
    1. "Settings"
    2. "Your Name" or "iCloud"
    3. "Sign out"
    4. "Delete account"
    Once you have removed iCloud, you have to erase all data and information remaining:
    1. "Settings"
    2. "General"
    3. Choose "Erase all content and settings"
    4. Enter your passcode again and select "Erase iPhone/iPad/iPod"
    Surface damage (e.g. scratches) and ordinary wear and tear do not affect the price payable for mobile phones. Redeem Nordics OÜ is not liable for the condition of the mobile phones or accessories it receives.
    Redeem Nordics OÜ also accepts mobile phone batteries, battery chargers and other accessories, but these do not affect the amount payable for the mobile phones.
    The Client is responsible for fulfilling obligations arising from third-party contracts connected to the mobile phones being sold or redeemed or from debts existing outside of the contract. It is the Client’s obligation to terminate all contracts associated with the mobile phone in question prior to submitting the mobile phone to Redeem Nordics OÜ. Deletion of data from the mobile phone prior to it being sold to Redeem Nordics OÜ is at the Client’s responsibility.
    4. Redemption contract and fulfilment of transaction
    If the Client wishes to sell their mobile phones or to submit them for redemption, the Client is obliged to fill in a Redemption Contract form and padded returns envelope. The Client fills in the data required on the Redemption Contract form and returns it along with the mobile phones being submitted in the padded returns envelope to Redeem Nordics OÜ.
    The Redemption Contract is binding on both parties once the Client has filled in and submitted the Redemption Contract and a representative of Redeem Nordics OÜ has accepted the Redemption Contract and the mobile phones forming the object of the transaction. In such a case the Redemption Contract enters force.
    When accepting a Redemption Package, Redeem Nordics OÜ first opens the package, then assesses the condition of the mobile phones being submitted for re-use and finally transfers the amount according to the condition of the mobile phones to the bank account indicated in the Client’s Redemption Contract in the manner described hereunder. Redeem Nordics OÜ has the right to document events in the way it deems fit.
    Redeem Nordics OÜ has the right to unilaterally withdraw from the Redemption Contract if the items being submitted were damaged prior to the transfer of risk of accidental damage or destruction to Redeem Nordics OÜ or the Redemption Contract has been filled in contrary to instructions.
    The Client fulfils their obligation to transfer the items arising from the Redemption Contract once they have handed the package over to the person or company delivering it. Redeem Nordics OÜ gains the rights to the entire contents of the package regardless of the amount or quality of the items.
    5. Price and payments
    Once Redeem Nordics OÜ has verified the make, model and condition of the mobile phones, the purchase price which Redeem Nordics OÜ is prepared to pay for the mobile phones is calculated. The purchase price depends on the price payable on the Mobiler.lt website and the condition of the mobile phones, as described in point 3.
    Payment takes place via bank transfer to the settlement account indicated by the Client in the Redemption Contract. The account number must be indicated in the Redemption Contract and it must be a settlement account of a bank operating in the Republic of Estonia, Latvia, Lithuania or Finland and account must belong to the Client.
    Redeem Nordics OÜ shall pay for a mobile phone within 48 hours of the moment it is tested by our experts. Payment here means that the bank transfer or payment order is sent from Redeem Nordics OÜ to the Client. As confirmation of payment, the Client receives an e-mail indicating the make, model, condition and price of the mobile phones.
    Redeem Nordics OÜ undertakes to handle as required all mobile phones submitted to it even if the Client is not paid for a mobile phone due to it being in poor condition or having no sales value. Redeem Nordics OÜ does not return mobile phones to the sender if the Redemption Contract is duly fulfilled by both parties.
    6. Personal details and data protection
    Redeem Nordics OÜ administers a client register, the data in which are used to maintain and organise customer relations and, in the manner explained in the register guidelines, for marketing purposes. In signing the Redemption Contract the Client consents to their personal data being processed as described.
    7. Misconduct and prevention of misconduct
    Redeem Nordics OÜ notifies the relevant authorities of all cases of fraud, attempts to commit offences and other illegal activities. In the event of a crime or other illegal activity being committed or in order to prevent a crime or other illegal activity from being committed, Redeem Nordics OÜ may submit data to the relevant registry. Redeem Nordics OÜ has the right to inform the police of offences, fraud and the handling of stolen goods.
    Redeem Nordics OÜ has the right to provide police officers with required information regarding transactions that have been performed or cancelled and to grant the police access to the client register of Redeem Nordics OÜ.
    Redeem Nordics OÜ
    Westendintie 1, 02160 Espoo, Finland
    www.mobiler.lv
    info@mobiiliringlus.ee